We are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help.
You have 14 days from the date of delivery to return any items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at support@shopihana.com. Include your order number and a brief description of the reason for the return. We will provide you with instructions on how to return the item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact us immediately at support@shopihana.com. We will work with you to resolve the issue promptly.
At this time, we do not offer exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item and place a new order.
If you have any questions about our Return and Refund Policy, please contact us: By email: support@shopihana.com
We reserve the right to update or modify this policy at any time. It is your responsibility to review this policy periodically for changes.
Thank you for shopping with Shopihana!
